Terms and Conditions

Adriana Tomulcová 252 05, Hvozdnice 132 – Praha západ

Order and conclusion of purchase contract

The purchase of goods via the online store tuhart.com is possible by creating an order without registration. The buyer concludes a purchase contract with the operator/seller. After creating and sending the order, the buyer will receive a confirmation email with detailed order information to his email address.

All received electronic orders for goods are considered a proposal to conclude a purchase contract and are not considered binding. The customer has the right to cancel the order without providing a reason at any time before the shipment of the goods, either by email or by phone.
By submitting the order, the buyer confirms that they have read and agree to these terms and conditions, as well as the complaints procedure.

Payment

Payment methods for goods purchased in the online store www.tuhart.com:
Cash on delivery
Bank transfer, where all necessary payment details are sent to the buyer’s email after the order is placed.
Credit card.

Delivery time

We ship our products from the store within 8 working days. We ship most items within one week.

In the case of our own design and standard delivery, we send the packages within 3 weeks from the payment of the order.

If you choose express delivery, we send the packages within 7 working days from the payment of the order.

Warranty period
The seller provides a 6-month warranty on the goods. The warranty period starts from the physical acceptance of the goods by the buyer. The buyer acknowledges that he is obliged to inspect the goods immediately upon receipt. In the event that the goods upon acceptance by the buyer do not correspond to the purchase contract, the buyer is obliged to notify the seller immediately. The warranty does not cover defects caused by normal use or incorrect use of the product. Care of the goods is indicated on the tightly sewn product label.

Product exchange
The product that the buyer wishes to exchange must be undamaged and unused. The cost of shipping from the buyer to the seller is borne by the buyer. The costs of transportation from the seller to the hands of the buyer are borne by the seller.

Right of withdrawal
In accordance with Section 12 of the Consumer Protection Act for Door-to-Door and Distance Selling (Act No. 108/2000 Coll.), as amended, the consumer has the right to withdraw from the contract no later than 30 days from the receipt of the goods without providing a reason. In such a case, the customer shall contact the operator and send a written declaration of withdrawal from the contract, including the order number, purchase date, and bank account number or precise address for financial settlement. The purchased goods in their original condition, as when received (including documentation, accessories, etc.), must be sent back at the buyer’s own expense along with the original proof of purchase to the operator’s address.
The buyer does not have the right to withdraw from the contract if the goods were purchased and received in person from the operator. The operator undertakes to refund the price paid for the respective goods to the customer within 15 calendar days from the date of receiving the returned goods, using the same payment method that was used for the purchase, unless the customer requests otherwise. In the event that the returned goods are damaged, used, worn, or incomplete, the operator may refund the customer the purchase price reduced by the value of the damage or wear and tear of the goods, at a minimum rate of 1% of the total price of the goods (in accordance with the relevant provisions of Section 457 of the Civil Code).

Product complaints
The warranty period for goods purchased in the online store tuhart.com is 6 months. When withdrawing from the contract, the buyer is required, as part of the legal warranty, to provide proof of the concluded purchase agreement with the seller’s purchase receipt. The invoice serves as the delivery note, complaint report, and warranty certificate. The costs of transportation from the buyer to the seller are borne by the buyer. The costs of transportation from the seller to the hands of the buyer are borne by the seller.

In the case of an error in the delivery of goods by the seller or any unforeseen events that prevented the delivery of goods, it is necessary to contact the seller using the following contact details:
Phone: +420 704 323 668
Email: info@tuhart.com

Prices and fees
The prices are valid at the time of the order and are final – including VAT. Shipping and handling are charged separately. The operator reserves the right to change prices. The price is valid as stated in the order confirmation email.

Final provisions
The operator reserves the right to make any changes to the general terms and conditions. The obligation to notify of changes to the general terms and conditions is fulfilled by posting them on the website tuhart.com.
The buyer and the operator agree that they fully recognize electronic communication, especially via email and the internet, as valid and binding for both parties. Electronic communication is not acceptable in the case of withdrawal from the purchase agreement.
By submitting the order, the buyer confirms that they have read these terms and conditions and fully agree with them. Regardless of the other provisions of these Terms and Conditions, the operator shall not be liable to the buyer for lost profits, loss of opportunities, or any other indirect or consequential losses arising from negligence, breach of the purchase agreement, or otherwise. In the event that competent authorities in the Slovak Republic declare any provisions of these Terms and Conditions as invalid or unenforceable, in whole or in part, the validity and enforceability of the remaining provisions of the Terms and Conditions and the remaining parts of the relevant provision shall remain unaffected.
These general terms and conditions are valid from January 6, 2025, and become effective upon the conclusion of the purchase agreement.